Frequently Asked Questions
On 15 April the National Security Council decided to ban large events until the end of August. But while we wait for a decision on the period after 1 September (for the trade fair industry), we would like to share the latest developments with you.
Please see the frequently asked questions below:
In many respects trade shows and events are extremely important to their organisers, exhibitors, visitors and of course ourselves as an events organisation, especially from an economic point of view. Some industries generate up to 40 percent of their annual sales from trade fairs. It is vital that we create, every one or two years, an opportunity for our organisers and exhibitors to network, launch new products and innovations, gather in new leads, sign new contracts, etc.
We are absolutely certain that the events sector is going to help relaunch the economy.
We view the health of our employees, visitors, exhibitors, organisers and everyone else involved in the organisation of a trade fair and/or event as a matter of prime concern.
Begin July, the COVID Event Risk Model was developed in collaboration with scientific experts and experts in their field. You can use this model to gain an insight into the COVID safety risks of any event. This is indicated using a safety label: green, orange, red. We will make this exercise for all our own events and Easyfairs locations, but we also recommend every organizer to scan his event. In case of a non-green outcome, our internal experts can see what additional measures are required to make the event COVID-safe.
The past few weeks, we have worked hard on a security protocol for our events and all our Easyfairs locations. You will find the outcome of this in the diagram below.
Yes, any changes we make will take account of the government guidance for the catering industry. The existing coronavirus measures will also apply, such as 1.5 metre distancing at the counter. The distances will be clearly marked, as they are in the supermarkets and other stores. We will also switch to 100% cashless payment.
At this point it is still difficult to say. We are currently waiting for the Security Council to give its final decision on the organisation of trade fairs in the autumn. We are hopeful that trade fairs will be allowed to go ahead under the one-and-a-half-metre social distancing guidance in the autumn. Of course, it all depends on the situation and the spread of the virus at that time. We will be keeping an eye on these developments, and we will keep you informed via our website, social media and newsletters.
We are still easy to reach, even though our staff are part-time now that so many events have been postponed or cancelled. Please feel free to get in touch through the form below or by calling or emailing us with your questions. We are glad to help!
The event industry has been hit hard. But we will rise. Because that’s what we do.
Our commitment to your safety
Your safety has always been one of our top priorities, and now more than ever. Our events and venues are doing everything to be the cleanest and safest places to meet and do business.
Cleaning and hygiene
All surfaces during events will be treated with hospital-grade disinfectants. The most frequently touched surfaces will be disinfected at regular intervals. Electrostatic spraying technology ensures the highest standards of hygiene.
Hand sanitiser stations will be available everywhere on the exhibition floor and in common areas such as seminar theatres. Please make good use of them! Disposable gloves are available.
Food & drinks
You can still purchase food and drinks at our events and venues. For your safety, they are provided in prepacked servings, to eliminate the risk of infection. We kindly ask you to use the hand sanitisers available at catering points before eating and drinking.
To protect your personal health and safety, we only accept cashless payments at Flanders Expo.
Personal protection & detection
Depending to which event you’ll go, face masks will be obliged. Please always check the organiser’s website to confirm this. If required, we encourage you to bring your own.
Plexiglass shields will be installed at registration desks, information points, catering points and all counters staffed by team members throughout the event floor.
Crowd density standards
To ensure appropriate physical distancing, we will monitor the number of people attending our event locations, in accordance with local government guidelines.
We kindly request that you maintain a distance of at least 1.5 metres from other people. Clear signage and floor stickers will help you respect this distance.
Elbow bumps replace handshakes!
Handshakes are “on hold” for the time being! We know this is tough, as a handshake is the natural form of business greeting. We suggest you greet with an elbow bump. Alternatively, a nice “air kiss” is a friendly way to greet. A simple wave or a thumbs-up will also do nicely. So long as the greeting is without physical contact … feel free to use your own style.
Please register online before every event, as registration onsite is not possible. You can either print out your admission voucher, which has a barcode, or bring it on your mobile device. You will then be able to scan the barcode at one of our touchless scanning stations. Please note that for your safety, onsite printing is no longer possible.
One-way only aisles
One-way-only aisles will help to manage traffic and minimise crowding. They will also make it easier for you to respect the social distancing rules and avoid crossing the paths of other visitors.
On paths where there is enough room for people to walk in both directions, please keep to your side as indicated by the directional arrows.
Maximum capacity in conference rooms
Conference areas will also allow for social distancing, with 1.5 metres between chairs. This means there will be limited capacity, so please arrive early. Some chairs may be marked as unavailable. Please respect this instruction and do not move the chairs.
Stay home if you feel ill
Finally, as much as we want to see you at our events, we kindly ask you to respect everyone’s health and safety. If you feel at all ill – including mild cold symptoms or a high temperature – please stay at home.